Verinata Health, Inc. is committed to protecting the privacy of all visitors to the Verinata Health® website. Verinata Health has established these Privacy Statements to inform you of the specific guidelines that will help ensure the security and confidentiality of your personal information.
If you have questions about Verinata Health privacy statements, please contact us at firstname.lastname@example.org.
To learn about our Privacy Statement or Notice of Privacy Practices please scroll down below.
Verinata Health Privacy Statement
Effective Date of Notice: 10 February 2012
You have choices about the collection and use of your information.
You do not need to provide any information that identifies you (“personally identifiable information”) in order to visit our web site or to obtain information from most of the features of our web site. In general, you can enjoy full use of our web site without telling us who you are or revealing any personally identifiable information.
We collect personally identifiable information from you only when you voluntarily choose to register for or use special content that we may offer on our web site. The web site offering this special content provides specific explanations of the purposes for which your personally identifiable information is collected and used.
Our primary purpose in collecting and processing your personally identifiable information is to provide you with the information you request. In some cases we may also request to you your personally identifiable information for the purposes of providing you with additional information about our products and services. We always let you decide whether you want your personally identifiable information used for this purpose. Verinata Health, Inc. will use personally identifiable information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. Verinata Health, Inc. will take reasonable steps to ensure that personally identifiable information is relevant to its intended use, accurate, complete, and current.
Our web site is hosted by an Internet Service Provider in the United States and we store the information that you provide in our databases in the U.S. If you are a European citizen and choose to provide personal information to us on our international site, be aware that your action in this regard constitutes unambiguous consent to the transfer of your personal data to a location in the United States. If you are a European citizen and DO NOT wish to have your personal data transferred to a location in the United States, you should either withhold such personal data or not access this site.
Disclosure of information
The personally identifiable information that you provide will be processed for the purposes that you have provided as notified to you at the time that you provide it or request information from us and it will be available to Verinata Health, Inc. and, where applicable, to Verinata Health, Inc.’s distribution partners for these purposes. Your information may also be made available to Verinata Health, Inc.’s marketing fulfillment partners, companies working as agents on behalf of Verinata Health, Inc. (such as companies that collect and process your information for us as well as companies that fulfill your request for more information about our products or other services) so that they can assist Verinata Health, Inc. in meeting your requirements. Verinata Health, Inc. has sought assurances by contract from these companies that they will only use this information at Verinata Health, Inc.’s direction, in a manner that is consistent with this policy. These companies are also required to sign a confidentiality agreement that prohibits them from sharing, selling or in any way providing this information to anyone else. Verinata Health, Inc. will not disclose your personally identifiable information to any parties other than these companies, except whereas required by law, or where we otherwise have obtained your consent to the disclosure.
Our web site may contain links to non-agent third-party Web site sources. This policy does not cover the practices of those web sites. Accessing those sources requires that you leave Verinata Health, Inc.’s web site. Verinata Health, Inc. does not control the content of those linked web sites, and is not responsible for the privacy practices of those web sites. We recommend that you review the privacy policies on each web site that you visit.
We take great care to ensure that your personal information is stored securely on our servers. Transmissions sent to or from our site maybe monitored for quality control and systems administration. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. These activities are conducted at your own risk.
How to ensure we hold accurate information
Verinata Health, Inc. takes reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of the information we hold depends on the information you provide. Please let us know if there are any errors in your personal information, and keep us up to date with changes to your personal information, such as your name or address. Generally, if you request us to do so, we will amend any personal information about you held by use, which is inaccurate, incomplete, or out of date. If we disagree with you about the accuracy, completeness or currency of a record of your personal information held by us, we will take reasonable steps to associate with that record a statement to the effect that you claim this to be the case, if you request us to do so.
Accessing your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, or you are concerned that we may have breached your privacy and wish to make a complaint, please let us know by sending a message to this email email@example.com or to the postal address listed below. You may be required to put your request in writing for security reasons. We reserve the right to charge a fee for searching for and providing access to your information.
When you contact us, please note the name of the Web site where you provided the information, as well as the contact information (e.g., user name, e-mail address, postal address) that you provided at that time.
Verinata Health, Inc. Privacy Office
800 Saginaw Drive
Redwood City, CA 94063
United States of America
Children’s privacy is very important to us. Verinata Health, Inc. makes every reasonable effort to ensure that children’s privacy and other rights are not compromised. We will never knowingly market to or request personal information from a minor. However, it is ultimately the responsibility of parents to monitor their children’s internet usage.
Tips to protect your privacy
Remember to close your browser when you have finished your visit to our site. This will ensure that others cannot access your personal information if you share a computer or are using a computer in a public place like a library or internet café.
Be aware that whenever you voluntarily disclose personal information over the internet (for example: in discussion forums) this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.
Effective Date of Notice 10 February 2012
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Verinata Health is a provider of laboratory testing services. In providing testing services, Verinata Health receives, creates and discloses protected health information. This information is private and confidential. Verinata Health has policies and procedures in place to protect the information against unlawful use and disclosure. This notice describes information we collect, how we use that information, and when and to whom we may disclose it.
II. Protected Health Information and Our Obligations
Protected health information or “PHI” (also called “personal health information”), is current, past or future information created or received by Verinata Health from physicians about patients for whom testing is ordered from Verinata Health. It may indicate the physical condition of a patient, the provision of health care to that patient, or payment for the provision of health care to that patient. The term PHI does not generally include publicly available information, or information available or reported in a summarized format.
Certain laws require Verinata Health to maintain the privacy of PHI and to make available this notice of our legal duties and privacy practices with respect to PHI. When we use or disclose PHI, we are required to abide by the terms of this notice (or other notice in effect at the time of the use or disclosure).
III. Information Collected and Created by Verinata Health
Verinata Health collects the information that is minimally necessary to provide testing services and to obtain payment for these services. This may include name, address, telephone number, social security number, date of birth, medical history, diagnosis, treatment, provider identification and treatment information, financial responsibility and payment information.
Verinata Health creates, through its testing services, information to be used by a physician in the diagnosis of disease or condition or in the treatment of a disease or condition.
IV. Protection of PHI
Access to PHI is restricted to only those employees of Verinata Health who need it in order to provide services to clients and patients. We maintain physical, technical and administrative safeguards to protect PHI against unauthorized use and disclosure. We have a Privacy Officer who is responsible for developing, educating Verinata Health personnel about, and overseeing the implementation and enforcement of policies and procedures designed to safeguard PHI against inappropriate use and disclosure consistent with the applicable law.
V. Standard Uses and Disclosures of PHI
In the course of providing laboratory services, Verinata Health uses PHI internally and discloses it to health care providers (doctors requesting services, laboratory personnel involved in ordering services and other caregivers), insurers, third party administrators, plan sponsors and other payors (employers, health care provider organizations and others who may be responsible for paying for or administering your health benefits); vendors, consultants, government authorities; and their respective agents. Verinata Health is required by law to keep PHI confidential. Some examples of what we do with the information we collect and the reasons it might be disclosed to third parties are described below.
We may use or disclose PHI with or without your consent to provide health care services. Examples of these uses and disclosures include:
- Treatment – the fulfillment of requests by physicians to perform laboratory testing services is considered the provision of treatment
- Payment – Verinata Health uses and discloses PHI to obtain reimbursement for testing services. Examples of these payment activities include: billing, collections activities, determination of eligibility and obtaining authorization for services. We may use or disclose PHI in connection with payment activities with or without your consent.
- Health care operations – Verinata Health uses and discloses PHI for our health care operations, which include internal administration and planning and various activities that improve the quality and cost effectiveness of the services provided.
Other Activities Permitted or Required by Law
We may use or disclose PHI for other important activities permitted or required by law, with or without your authorization. These include:
- Required by Law – We may use or disclose PHI to the extent such use or disclosure is required by law and it complies with and is limited to the requirements of that law. We use and disclose PHI for certain law enforcement purposes and in response to official subpoenas, court orders, discovery requests and other legal process. In addition, we use and disclose PHI in connection with health oversight activities (e.g., government audits of our compliance with certain laws and regulations; oversight of government-funded health benefits programs).
- Research – We use and disclose PHI in connection with research performed by Verinata Health and by researchers outside Verinata Health. This research generally is subject to the oversight of an Institutional Review Board. In most cases, while PHI may be used to help prepare a research project or to contact you to ask whether you want to participate in a study, it will not be further disclosed for research without your authorization. Sometimes, however, where permitted under federal law and institutional policy, and approved by an Institutional Review Board or a privacy board, PHI may be used or disclosed. In addition, PHI may be used or disclosed to compile “limited or de-identified data sets” that do not include your name, address, social security number or other direct identifiers. These data sets may, in turn, be used for research purposes.
- Family and Friends – Under certain circumstances, we may disclose PHI to family members, other relatives, or close personal friends or others that you identify to the extent it is directly relevant to their involvement with your care or payment related to your care.
Our use and disclosure of PHI must comply not only with federal privacy regulations but also with applicable California law.
VI. Requesting Other Disclosures
Verinata Health may request your permission to use or disclose your PHI in ways not described above Verinata Health may only make such uses and disclosures upon receipt of a written authorization from you, which are you not obligated to provide. If you make a special authorization and later change your mind about this, you may send a letter to us to let us know that you would like to revoke the special authorization. In any communication with us, please provide your name, address, and a telephone number where we can reach you in case we need to contact you about your request.
VII. Your Rights with Respect to PHI
- You have a right to ask us in writing to restrict use or disclosure of your PHI related to your treatment, related to your payment or related to routine health care operations. In addition, you may request PHI disclosure restrictions to family members, other relatives or close friends involved in your care. We are not required to agree to such a restriction, but if we do agree, we will honor our agreement except in case of an emergency. Any restriction we agree to is not effective to prevent uses or disclosures of PHI required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with federal privacy regulations adopted under the Health Insurance Portability and Accountability Act of 1996 or for certain activities permitted or required by law (see Section V above).
- You may request, in writing, to receive confidential communications containing your PHI from us in ways or at locations that are outside our usual process. We will make reasonable efforts to accommodate such requests.
- You have a right to review and obtain a copy of existing PHI contained in medical and billing records about you maintained by Verinata Health. You must make your request in writing and this right is limited to existing records that are maintained, collected, used or disseminated Verinata Health. This right does not apply to results of clinical testing – disclosure of such information directly to patients is specifically excluded by law; or to information we compile in reasonable anticipation of, or for use in, civil, criminal or administrative actions or proceedings. We may charge a fee for any copies you request.
- You have a right to request that we amend the records described above for as long as we maintain them. You must make the request in writing and give us a reason for the amendment. We may deny your request if: (i) we determine that we did not create the record, unless the originator of the PHI is no longer available to act on the requested amendment; or (ii) if we believe that the existing records are accurate and complete. Note that an amendment may take several forms; for example we may add an explanatory statement to a record rather than changing it.
- You have a right to receive an accounting of disclosures made by Verinata Health to any third party in the six years prior to the date on which the accounting is requested. This right does not apply to certain disclosures, including, but not limited to, disclosures made for the purposes of treatment, payment or health care operations; disclosures made to you or to others involved in your care; disclosures made with your authorization; disclosures made for national security or intelligence purposes or to correctional institutions or law enforcement purposes; or disclosures made prior to April 14, 2003. You must make any request for an accounting in writing and we may charge a fee to fill more than one request in any given year.
VIII. Distribution and Updates of This Notice
This notice is published on the Verinata Health web site at www.verinata.com and is made available in printed form upon request.
IX. Effective Date and Duration of This Notice
X. Communication with Verinata Health
As a convenience, Verinata Health may make available email addresses by which you can communicate with us regarding billing issues. Please be advised that email is not a secure means of communication, therefore Verinata Health cannot guarantee the security of any information that you send to us prior to our receipt of it. This fact may also restrict our use of email in communicating any response to you – we will make every attempt to use alternate means of communicating anything that may be considered sensitive information.
XI. Copy of Notice, Questions or Complaints
If you would like a paper copy of this notice, have questions about it, or believe its terms or any Verinata Health privacy or confidentiality policy has been violated with respect to information about you, please let us know immediately by contacting us at 1-650-503-5200 and requesting the Compliance Office. Please include your name, address, and a telephone number where we can contact you, and a brief description of the complaint. If you prefer, you may lodge an anonymous complaint.
Verinata Health, Inc.
800 Saginaw Drive
Redwood City, CA 94063
You also may contact the Secretary of the Department of Health and Human Services at:
The U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Toll Free: 1-877-696-6775
Please provide as much information as possible so that the complaint can be properly investigated. Verinata Health will not retaliate against a person who files a complaint with us or with the Secretary of the Department of Health and Human Services.